Satisfaction Guarantee Aura Acoustics, managed by MT General Trading FZE LLC, is committed to ensuring you receive products of the highest quality. If you are not completely satisfied with your purchase, we have established the following return and exchange guidelines.
2.2 Eligibility Criteria
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Timeframe: You have 30 calendar days from the date of delivery to initiate an exchange or return request.
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Condition: To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and must be in the original packaging.
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Proof of Purchase: A valid order number or receipt from our store is required to process any request.
2.3 The Process If you wish to initiate a return or exchange, please follow these steps:
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Contact our support team immediately at Help@auraacoustic.shop or call us at 054-5737324.
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Provide your order details and the reason for your request.
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Our team will guide you through the next steps based on the product condition and availability.
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Once we receive your item and inspect it, we will notify you regarding the approval or rejection of your exchange.