AURA Custom Diffuser – With Your Own Design (LED Diffuser)

At Aura Acoustics, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 13-day return policy on all eligible products.

Eligibility for Returns

You may return your item within 10 calendar days of receiving your order, provided the item is:

• Unused and in original condition
• Complete with all accessories and packaging
• Not purchased on sale or clearance

Items Not Eligible for Return

Returns will not be accepted for:

• Products that show signs of use, wear, or damage
• Items missing original accessories or packaging
• Discounted or clearance items

How to Return a Product

To initiate a return, please follow these steps:

1. Contact us at Help@auraacoustic.shop within 7 days of delivery
2. Provide your order number and the reason for the return
3. We will send you a return shipping label and instructions
4. Pack the item securely and ship it back using the label provided
5. Once we receive the item and inspect it, we will issue your refund within

   5 business days

Refund Method

Refunds will be issued to the original payment method used at checkout:

• Credit/Debit Card – Refunds will be credited back to your card
• Local UAE Bank Transfer – Refunds will be processed to your provided account
• Cash on Delivery (if applicable) – Refunds will be issued via bank transfer after product return and verification

Need Help?

If you have any questions or concerns about returns or refunds, don’t hesitate to contact us at:
📧 Help@auraacoustic.shop

Thank you for shopping with Aura Acoustics

Thank you for shopping with Aura Acoustics. We are committed to delivering a seamless and fast shopping experience for every customer across the United Arab Emirates. Please review our shipping policy below for details on how we process and deliver your orders.

Order Processing Time

All orders are processed within 1 business day after payment confirmation.
Please note: Orders placed on weekends or UAE public holidays may be processed the next business day.

Delivery Timeframe

We offer express delivery within 24 hours anywhere in the UAE. Our logistics partners ensure reliable and timely delivery right to your doorstep.

Shipping Method

We use trusted local courier services to deliver all orders. Once your order has been dispatched, you will receive a confirmation message with tracking details so you can monitor your delivery in real time.

Shipping Coverage

Currently, we ship within the United Arab Emirates only. If you’re located outside the UAE and are interested in placing an order, feel free to contact us at Help@auraacoustic.shop to discuss possible arrangements.

Shipping Costs

Enjoy free shipping on all orders across the UAE — no hidden charges, no surprises.

Tracking Your Order

As soon as your order ships, you will receive a notification with your tracking number. You can use this to track your package and get live updates on its delivery status.

Shipping Address Accuracy

Please ensure that your shipping address is correct and complete at checkout. Aura Acoustics is not responsible for delays or failed deliveries due to inaccurate or incomplete address details. For any updates or corrections, contact us immediately.

Order Confirmation

A confirmation email will be sent to you shortly after your order is placed. If you do not receive it within a few minutes, please check your spam/junk folder or contact us at Help@auraacoustic.shop.

Need Help?

For any questions or concerns regarding your order or shipping, our support team is here to help:
📧 Help@auraacoustic.shop

Thank you for choosing Aura Acoustics,  Fast Delivery. Premium Sound. Pure Experience.